Privacy Policy

Effective Date: 01/01/2026

At Ri-son Irrigation & Land Services (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, request a quote, book services, or sign up to receive emails or text messages from us.

1. Information We Collect

We may collect personal information such as:

  • Your name

  • Phone number

  • Email address

  • Home or service address

  • Billing information

  • Details about the services you request

  • Communication preferences

  • Any other information you choose to provide when contacting us

2. How We Use Your Information

We may use your personal information to:

  • Respond to inquiries and provide quotes

  • Schedule, deliver, and manage our services

  • Send appointment confirmations, reminders, service updates, and invoices

  • Communicate about seasonal openings, closings, maintenance, promotions, and other business updates

  • Improve our website, services, and customer experience

  • Maintain business records and comply with legal requirements

We only collect and use personal information for purposes that are reasonable and necessary for our business operations. 

3. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy, unless otherwise required or permitted by law.

Where required by law, we will obtain your consent before sending you promotional emails or text messages. You may withdraw your consent to receive marketing communications at any time.

4. Text Messages and Emails

If you opt in to receive text messages or emails from us, we may send you service updates, reminders, promotions, seasonal notices, or other relevant business communications.

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
You can opt out of text messages at any time by replying STOP.

We will identify ourselves in our communications and provide a way for you to unsubscribe, in accordance with applicable law. 

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as:

  • Scheduling and customer management platforms

  • Payment processors

  • Email and text messaging providers

  • Website hosting and technical support providers

These service providers are only given access to the information needed to perform services on our behalf and are expected to protect it appropriately.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

6. Retention of Information

We keep personal information only for as long as necessary to fulfill the purposes for which it was collected, and as required by law for business, tax, accounting, or legal purposes. PIPEDA requires organizations to limit retention to what is necessary for the identified purposes. 

7. Protection of Information

We take reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete, subject to legal exceptions. Under PIPEDA, organizations generally must provide access within 30 days. 

To make a request, please contact us using the contact information below.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, analyze traffic, and enhance user experience. You may be able to adjust your browser settings to refuse cookies, though some parts of the website may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or want to withdraw consent from marketing communications, please contact us:

Ri-son Irrigation & Land Services
532 Helen St.
Mt. Brydges, ON, N0L 1W0
Email: info@risonirrigation.com
Phone: 519-617-4766